What does a good service mean to you? When do you feel that you´ve been well-advised? In the automobile sector, for example, a key principle is this: the first car is sold by the seller, the second by customer service. An sepecially competent service management and a sustainable customer service result in particularly promising sales opportunities. The increased expansion of service and customer service is crucial to a long-term presence in the market. A good example is the telecommunications sector: here, deal closing with new customers is no longer a matter of priority. The market has long since reached its saturation stage. Now, it is much more important that these companies keep their customers through competent service and support, and to cultivate and permanently develop contacts. A good service is distinguished especially by a high level of good personal communication as well as the ability to contribute to conflict resolution quickly and effectively in case of complaints. In addition, you have the opportunity to include methods like cross selling or up selling for long-term loyalty and for extending client relationships into your sales activities.
Do you want to know more? In our service training, we provide your employees with the necessary know-how to master daily care tasks with excellence. We offer training programs that are best suited to the needs of your company or your service, focused on dealing with customers in demanding situations - whether by phone or through personal contact.
Training modules for the service:
- Active customer orientation and successful communication
- Service & sales
- Telephone training
- Telephone training for inbound customer service
- Cross- and up-selling for the inbound service
- Beschwerde-Management im Inbound-Kundenservice/Reklamationsbehandlung
- Coaching ( professional service coaching)